Privacy Policy

Privacy Policy for MossGuys

At MossGuys, we are committed to protecting and respecting your privacy. This privacy policy outlines how we collect, use, and safeguard your personal data in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 in the United Kingdom.

1. Introduction

This privacy policy explains how MossGuys (referred to as "we," "us," or "our") collects, uses, and protects your personal information when you interact with our services. We may update this policy from time to time, and any changes will be reflected on this page.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address.
• Service Information: Details about the outdoor cleaning services you request, such as the type of cleaning needed, the location, and any specific requirements.
• Payment Information: Billing information for services rendered (e.g., credit card details), which is securely processed through third-party payment providers.
• Website Interaction: Data collected when you visit our website, including IP addresses, browser type, and activity logs (via cookies).

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide outdoor cleaning services, including booking, scheduling, and managing service requests.
• To process payments for services rendered.
• To communicate with you regarding your service inquiries, quotes, and any issues or updates related to your request.
• To improve our website, services, and customer experience.
• To comply with legal obligations, resolve disputes, and enforce agreements.

4. Legal Basis for Processing Your Information

We process your personal information based on the following legal grounds:

• Consent: You provide consent when you request our services or submit inquiries.
• Contractual Necessity: We process information as necessary to fulfill our service contract with you.
• Legal Obligation: We may need to process personal information to comply with legal obligations.
• Legitimate Interests: We may process your data for legitimate business interests, such as marketing and improving our services.

5. How We Protect Your Information

We implement appropriate technical and organizational measures to safeguard your personal information. This includes encryption, secure storage, and restricting access to your data to authorized personnel only.

6. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data in the following cases:

• With service providers who assist us in delivering our services, such as payment processors and customer support platforms.
• With legal authorities or regulators if required by law or to protect our rights.
• In the event of a business transfer (e.g., sale or merger), your information may be transferred as part of that transaction.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, track website usage, and analyze traffic. You can choose to disable cookies through your browser settings, but this may impact your experience on our site.

8. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request to update or correct any inaccurate or incomplete data.
• Right to Erasure: You can request the deletion of your personal data, subject to certain conditions.
• Right to Restrict Processing: You can request the restriction of processing your data under certain circumstances.
• Right to Data Portability: You can request your personal data in a structured, machine-readable format for transfer to another provider.
• Right to Object: You can object to the processing of your data for direct marketing or other legitimate interests.

To exercise any of these rights, please contact us using the details provided below.

9. Retention of Your Data

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for legal or accounting purposes.

10. Third-Party Websites

Our website may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices of these sites. We encourage you to review the privacy policies of those sites.

11. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child under 16, please contact us, and we will take steps to delete that information.

12. Contact Us

If you have any questions or concerns about this privacy policy or our data processing practices, please contact us at:

MossGuys
Email: contact@mossguys.co.uk
Phone: +447305826824
Address: 52 Divot Way, Basingstoke, RG24 9YE
Website: www.mossguys.co.uk

This policy was last updated on 10/03/2025.

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